Legal

Refund & Return Policy

Last updated: 15 September 2026

This Refund Policy outlines the terms under which MaquishTech Venture Pvt Ltd ("MaquishTech Venture Pvt Ltd", "we", "us", or "our") offers refunds for its services, engagements, and subscriptions. By purchasing any service from us, you (the "Client") acknowledge that you have read, understood, and agree to be bound by this policy in its entirety. This document forms an integral part of our standard terms of engagement and is read together with any project-specific contract, statement of work, or service agreement signed between you and MaquishTech Venture Pvt Ltd. Where a project contract contains a refund clause that conflicts with this policy, the terms of the signed contract shall prevail for that specific engagement. We believe in transparent, fair, and predictable refund practices, and this policy is designed to give you clarity on what to expect at every stage of your engagement with us.

1. Refund Eligibility

Not every request for a refund can be honoured. For a refund request to be considered eligible, it must satisfy all of the following conditions:

  • The request must originate from the authorised representative or billing contact associated with the original booking or contract.
  • The request must be submitted in writing to Ankur@AnpaCorporation.com and must include a valid booking ID, invoice number, or project reference along with a clear reason for the refund.
  • The service in question must fall within the refundable window defined for its category (see sections below). Services that have been fully delivered or consumed are generally not eligible.
  • All deliverables, credentials, assets, and access provided by MaquishTech Venture Pvt Ltd must be returned or revoked, and the Client must not continue to use any work product for which a refund is being sought.
  • There must be no outstanding invoices, disputed charges, or unresolved payment obligations on the Client's account at the time the refund request is raised.

Requests that do not meet these criteria will be reviewed on a case-by-case basis, and MaquishTech Venture Pvt Ltd reserves the right to request additional documentation or clarification before a decision is made.

2. Project Discovery (Rs 999 / Rs 2,500)

The Project Discovery engagement is a paid consultation intended to scope your idea, validate feasibility, and produce a roadmap. Because the value of this service is delivered through the consultant's time and expertise, the refund terms are time-sensitive.

  • Full refund if the consultation has not been conducted and you cancel at least 24 hours before the scheduled time.
  • 50% refund if cancellation is made less than 24 hours before the scheduled time, as the consultant's slot can no longer be reassigned.
  • Non-refundable once the consultation session has been conducted, regardless of outcome, because the consultant's expertise and time have already been expended.
  • If MaquishTech fails to conduct the session, a full refund or rescheduling option will be offered at the Client's preference.
  • If the Client fails to attend a scheduled session without prior notice, the fee is non-refundable and rescheduling will require a fresh booking.

3. Custom Prototype (Rs 5,000+)

The Custom Prototype is a fixed-scope engagement that produces wireframes, a clickable prototype, or a proof-of-concept build. Refunds are calculated based on how far the work has progressed.

  • Full refund if cancelled before work has commenced (within 3 business days of payment), provided no design or research effort has begun.
  • 50% refund if cancelled after work has commenced but before prototype delivery, reflecting the effort already invested.
  • Non-refundable after the prototype has been delivered and reviewed, as the deliverable represents completed work.
  • If MaquishTech fails to deliver the prototype within the agreed timeline, a full refund will be issued or the scope will be completed at no additional cost.

4. Full Implementation

Full Implementation engagements are governed by a detailed project contract that defines milestones, deliverables, timelines, and payment schedules. The following general principles apply:

  • Refund terms are governed by the specific project contract and milestone schedule signed between the Client and MaquishTech Venture Pvt Ltd.
  • Advance payments are non-refundable once development has commenced, but unused milestone payments will be refunded on a pro-rata basis.
  • If MaquishTech terminates the project without cause, all undelivered milestone payments will be refunded in full within 10 business days.
  • If the Client terminates the project without cause, refunds are limited to work that has not yet been started on the remaining milestones.
  • Any custom code, assets, or third-party resources procured specifically for the project remain billable regardless of termination.

5. Refund Calculation Method

Approved refunds are calculated based on the nature of the engagement and the stage at which cancellation occurs. The following examples illustrate how refund amounts are determined:

  • Project Discovery (Rs 2,500): If you cancel 48 hours before the session, you receive the full Rs 2,500. If you cancel 12 hours before, you receive 50% (Rs 1,250). After the session, no refund is due.
  • Custom Prototype (Rs 10,000): If you cancel before work begins, you receive the full Rs 10,000. If you cancel after design work has started but before delivery, you receive 50% (Rs 5,000). After delivery, no refund is due.
  • Full Implementation (Rs 1,00,000 across 4 milestones): If you cancel after Milestone 1 is delivered and Milestone 2 has not started, the payments for Milestones 3 and 4 (Rs 50,000) are refunded. Milestone 2 is non-refundable if work has commenced.
  • AMC (Rs 60,000/year): If you cancel after 4 months of a 12-month contract, the unused 8 months (Rs 40,000) is refunded pro-rata, minus any applicable processing fees.

All refund amounts are rounded to the nearest whole rupee and are credited back to the original payment method unless an alternative is mutually agreed in writing.

6. Cancellation Process

To cancel a service and initiate a refund, follow these steps:

  1. Submit a written request to Ankur@AnpaCorporation.com from the registered email address, including your booking ID, invoice number, and a clear reason for cancellation.
  2. Receive an acknowledgement from our team within 2 business days confirming receipt of your request and the assigned reference number.
  3. Return all deliverables and revoke access to any shared repositories, credentials, or assets provided by MaquishTech Venture Pvt Ltd as part of the engagement.
  4. Review the eligibility decision issued by our team within 5 business days, which will state the approved refund amount (if any) and the reason for the decision.
  5. Confirm refund details by replying to the decision email, confirming the original payment method or providing alternate instructions where applicable.
  6. Receive the refund within the timelines specified in the Refund Timeline section below.

If you do not agree with the eligibility decision, you may escalate the matter using the Dispute Resolution process described in section 10.

7. Refund Timeline

We aim to process approved refunds as quickly as possible. The following timelines apply from the date a refund is approved in writing:

  • Domestic bank transfers (NEFT/IMPS): 7-10 business days for the amount to reflect in the Client's account.
  • Credit/debit card refunds: 7-10 business days for processing by MaquishTech Venture Pvt Ltd, plus an additional 3-7 business days for the issuing bank to reflect the reversal.
  • UPI refunds: 5-7 business days, depending on the Client's bank and the payment gateway.
  • International wire transfers: 10-15 business days, owing to intermediary bank processing and currency conversion.
  • Wallet or gateway credit: 3-5 business days for the amount to reflect in the original wallet or gateway account.

Delays beyond these windows are typically caused by the Client's bank or payment gateway and are outside the control of MaquishTech Venture Pvt Ltd. If a refund has not been received after the stated window, please contact us with your refund reference number and we will provide the transaction reference for you to follow up with your bank.

8. Payment Gateway Fees

Certain charges incurred during the payment and refund process are non-refundable and will be deducted from any approved refund amount:

  • Payment gateway transaction fees (typically 2-3% of the transaction value) charged by the processor at the time of original payment are not recoverable and will not be refunded.
  • Chargeback or dispute fees levied by the gateway or the Client's bank in the event of a contested transaction.
  • Currency conversion fees and foreign exchange margins applied to international transactions.
  • Bank handling charges imposed by intermediary or receiving banks during the refund transfer.

For example, on a Rs 10,000 payment with a 2.5% gateway fee, the refundable amount will be Rs 9,750 after deducting the non-refundable gateway fee. MaquishTech Venture Pvt Ltd does not profit from these fees; they are retained entirely by the payment processors and banks.

9. Non-Refundable Items

The following items are strictly non-refundable once procured or consumed, irrespective of the status of the broader engagement:

  • Third-party licenses, domain registrations, SSL certificates, hosting fees, and software subscriptions purchased on behalf of the Client.
  • Services already rendered, including consultation hours, design effort, and completed deliverables that have been reviewed or accepted.
  • Bank charges and payment gateway fees on refund transactions, as described in the previous section.
  • Custom assets, stock media, or fonts licensed specifically for the project.
  • Any expedited or rush-delivery surcharges applied at the Client's request.

10. Refund for AMC (Annual Maintenance Contracts)

Annual Maintenance Contracts and ongoing subscription services are refundable on a pro-rata basis for the unused portion of the contract period, subject to the following conditions:

  • A written cancellation notice of at least 30 days is required before the next billing cycle to avoid being charged for the subsequent period.
  • The refund is calculated pro-rata based on the number of complete unexpired months remaining in the contract.
  • Any support hours already consumed, emergency interventions performed, or updates deployed during the active period are billable and will be deducted from the refundable amount at the agreed hourly rate.
  • If the AMC was bundled with a development project at a discounted rate, the refund will be calculated against the standalone AMC price, not the bundled price.

Example: For a Rs 60,000 AMC covering 12 months, if the Client cancels after 4 complete months with no consumed support hours, the refund is calculated as (8 ÷ 12) × Rs 60,000 = Rs 40,000. If 10 support hours (valued at Rs 1,500/hour) were consumed, the refund becomes Rs 40,000 − Rs 15,000 = Rs 25,000.

11. Refund for Third-Party Licenses

Where MaquishTech Venture Pvt Ltd procures third-party licenses, subscriptions, or services on behalf of the Client, the following terms apply:

  • All third-party licenses (including SaaS subscriptions, plugins, themes, and APIs) are governed by the respective vendor's refund policy, and MaquishTech Venture Pvt Ltd cannot guarantee a refund from the vendor.
  • Domain registrations and SSL certificates are non-refundable once activated, as these are committed to registries for the registration period.
  • Hosting fees are refundable only if the hosting provider's own policy permits it, and any refund received from the provider will be passed on to the Client after deducting applicable handling charges.
  • If a third-party license is cancelled mid-cycle, MaquishTech Venture Pvt Ltd will assist the Client in pursuing any vendor refund, but the timing and amount are determined solely by the vendor.

12. Dispute Resolution

Any disputes regarding refunds or this policy will be resolved through the following escalation path:

  1. Good-faith negotiation: The Client and a designated account manager from MaquishTech Venture Pvt Ltd will attempt to resolve the dispute through direct discussion within 10 business days.
  2. Senior review: If the dispute remains unresolved, it will be escalated to the senior management of MaquishTech Venture Pvt Ltd for a final internal review within a further 10 business days.
  3. Legal recourse: Unresolved disputes are subject to the exclusive jurisdiction of the courts in Gorakhpur, Uttar Pradesh, India, and shall be interpreted in accordance with the laws of India.

During the dispute resolution process, MaquishTech Venture Pvt Ltd will continue to honour any refund amounts that are not in dispute, so as not to delay the undisputed portion of any payment.

13. Contact

For refund requests, eligibility questions, or to initiate a cancellation, contact us using the details below. Our team is available during standard business hours (Monday to Saturday, 10:00 AM to 7:00 PM IST).

  • Email: Ankur@AnpaCorporation.com
  • Phone: +91 9650697032
  • Registered Office: GIDA Sector 7, Badgahan, Gorakhpur, Uttar Pradesh – 273212, India

All refund-related correspondence should reference your booking ID or invoice number to ensure a prompt response. MaquishTech Venture Pvt Ltd is committed to handling every refund request fairly, transparently, and within the timelines stated in this policy.