Salesforce Partner — APAC region

Salesforce consulting and support for Australian businesses

Implementation, admin support, Sales Cloud, Service Cloud and Agentforce, delivered remotely from India and scheduled around Australian Eastern time (AEST/AEDT).

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How we work with Australia teams

Australian Eastern Standard Time (AEST, UTC+10) is 4.5 hours ahead of India (5.5 hours during daylight saving, AEDT). We start our day early to cover your morning and schedule calls, go-lives and support windows in your business hours. Other Australian time zones can be arranged.

We do not have an office in Australia. All work is delivered remotely from India by MaquishTech Venture®. Salesforce licences are bought from Salesforce and billed separately.

What we help with

Salesforce consulting

Help choosing the right Salesforce products and editions, and a plan that fits your processes.

Implementation

Set-up of objects, page layouts, automation flows, reports and dashboards, with data migration from spreadsheets or another CRM.

Sales Cloud

Lead and opportunity management, pipeline stages, forecasting and sales reporting.

Service Cloud

Case management, email-to-case, routing, SLAs and a knowledge base for support teams.

Agentforce

Choosing sensible first use cases for AI agents, setting up topics, actions and guardrails, and testing before launch.

Admin support

Ongoing admin help: user changes, new fields and flows, report requests and fixes, in your business hours.

Outcome first, prototype first

Agree the outcome. We start from the business result you want (for example faster lead follow-up or fewer unresolved cases) and how you will measure it.
Prototype. We build a working prototype in a Salesforce sandbox or trial org so your team can try the flow before full build.
Build and migrate. Configuration, automation, integrations and data migration, with your sign-off at each stage.
Train and support. User training, then admin support during your business hours.

Australian Privacy Act context

The Privacy Act 1988 (Cth) and its 13 Australian Privacy Principles (APPs), regulated by the Office of the Australian Information Commissioner (OAIC), set rules for how covered organisations handle personal information. APP 8 deals with disclosing personal information overseas, and the Notifiable Data Breaches scheme requires notification of eligible data breaches.

In a Salesforce project we can help you configure things that support these duties, such as consent and contact-preference fields, role-based access, field-level security and data retention processes. Your organisation stays responsible for its own Privacy Act compliance.

This is general information, not legal advice. Please confirm your obligations with your own legal or privacy adviser.

Frequently asked questions

Do you have an office in Australia?

No. MaquishTech Venture® is based in India and serves Australia clients remotely. We schedule calls and support in AEST/AEDT business hours.

Are you a Salesforce partner?

Our partner status is Salesforce Partner — APAC region (sales & implementation). A partner status letter is available on request.

Which Salesforce products do you work with?

Mainly Sales Cloud, Service Cloud, Agentforce and the Salesforce Platform, plus integrations. See our Salesforce services page for the full list.

What does prototype-first mean?

Before the full build we create a working prototype of the key flow in a sandbox or trial org, so your team can test it and we can adjust early.

Can you help us meet the Privacy Act 1988 and the APPs?

We can configure Salesforce features that support privacy duties, such as consent fields, access controls and retention processes. We do not give legal advice; your organisation remains responsible for compliance.

How is pricing worked out?

Pricing depends on scope. After an initial conversation we send a written quote. Salesforce licences are bought from Salesforce and billed separately.

How do we start?

Use the contact form with the Salesforce option selected and tell us your goal and current setup. We will reply with questions or a suggested first step.

Tell us what you want Salesforce to achieve

Share your goal and current setup. We will reply with questions or a suggested first step.